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Appointment Questions
Q: How do I set up a new patient appointment with your office?
A: Call your primary care physician and they will submit a referral to our office.
Q: What if my insurance does not require a referral?
A: Regardless of what insurance you have, our office policy is that we do not accept self-referrals; therefore, you will still need to have your primary care physician submit the referral.
Q: Who is responsible for getting prior authorizations?
A: It is the responsibility of the patient to ensure prior insurance authorization for appointments and procedures. Please contact our office prior to each visit to verify that we have received the appropriate insurance authorization(s).
Q: Do you still have an office in Pensacola?
A: No. We only have one office, and it is now in Gulf Breeze. Our new address is: 400 Gulf Breeze Pkwy, Suite 300; Gulf Breeze, FL 32561.
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Medication Questions:
Q: How do I get medication refills?
A: Call your pharmacy for refills, and they will request it from our office. For controlled medications, call our office for a refill.
Q: What are controlled medications?
A: Controlled medications require an original signature from the physician and cannot be called or faxed into a pharmacy. You must pick-up the original script and take it to your pharmacy.
**For example, the following controlled medications are commonly prescribed by our office: Adderall, Clonazapam, Concerta, Daytrana, Diastat, Focalin, Metadate, Ritalin, Valium, Vyvanse
Q: Can I get more than a 1-month supply of controlled medicines?
A: No, unless you use a mail-order pharmacy that allows a 90-day supply.
Q: Can I take over-the-counter cold medicine along with seizure medications?
A: Some over-the-counter medications have been known to cause an increase in seizure activity. Consult with your pharmacist before taking any over-the-counter medications in combination with any prescription medications.
Q: What if I run out of medication over the weekend?
A: Medication refills are not provided over the weekend. If necessary, your pharmacist can provide you with a 3-day emergency supply.
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